Tag Archives: Business

Kodak, Is This A Joke?

A few months ago my mom won a camera from work. A little, waterproof, video-camera type thing. I took it to PEI with me (because nothing is more flattering than taking pictures of your friends swimming in the freezing ocean). I put it underwater (important, because it’s waterproof and all). The doors got stuck and wouldn’t open.

No one looks that good underwater.

What do I do? Email Kodak.

This experience is just so laughable I had to share it with someone.

I sent them something along the lines of what I wrote above, but I specified the model type and blah blah blah. What I really wanted to know was if it was a known problem with some sort of solution, because I googled around and it’s kind of bullshit that everyone is having problems with the doors getting stuck. I mean, did they not test this waterproof camera…underwater?

So I get a form email back of course, and I kid you not this is what I’m asked:

“1.Was this product dropped or exposed to any liquids?

2.Have you tried taking out battery and placing it back in?”

…but…but…I answered the first one and how will the second one relate to…did you even read my message?

I answer them. I include that it was a gift, because they asked if I had proof of purchase.

Their response:

“Please provide me with the serial number for the Kodak PlaySport ZX5 video camera. The serial number should be located on the box or on the camera on the side where the compartment is located”

…apparently putting both form emails together was too much to handle, oh and by the way the serial number was located under the stuck door. I told them this in my response with the serial number. No acknowledgement.

Apparently after they have all this information they can recommend I sent the camera  in for service…with proof of purchase. Which I told them I did not have, since it was a gift.

Of course, I email a back a polite little “wtf?” message, and then they send me a survey asking about how my experience was. And then an ad asking me if I wanted to buy a new digital photo frame or some crap.

So, ladies and gentlemen, there you have it. I have finally found the company with the worst customer service in the world. Short of actually coming to my house and slapping me in the face, this couldn’t have been any more aggravating.

I wish you all a much less painful experience if your camera ever were to break.

Oh, and by the way, my dad fixed it with some WD40. Thanks for the help, Kodak!

Do Not Call Me!

I had alluded to this in my previous post. My home phone number is on the Do Not Call list. It’s worked out pretty well, except for this one company of bastards. If you Google “air duct cleaning telemarkers,” you’ll find messages from other people, mostly from Ontario. These people are awful. They have thick accents, call daily, and hang up on you when you mention the Do Not Call list. I’ve read posts from people who have had the telemarketers end a call with “thanks babe, love you.” What the fuck?

Actually, if you want to know how frustrated these callers are making us, just read through the comments here.

I don’t even know why I am making this into a mini war. I just really don’t like it when people think they can do whatever they want, especially when it comes down to customer service, if you can even call it that.

My previous attempts to get them to stop have been simple.

“Actually we’re on the Do Not Call–” and he’d hang up.
“Could you please tell me the procedure you have when you find out someone is on the DNC list?” silence and a *click*

I have Googled all the different numbers that have shown up on the caller ID. They’re all dead. Fakes. Contacted some “Rogers Helps” accounts on Twitter, since I figured the phone company would at least be able to prevent people calling out from fake numbers. They were no help.

Today I tried to get a little more info:
(This was originally supposed to be some sort of diary-like post, so ignore the awkward tense change here)

April 26th, 12:30pm

Sounded like the same guy with the most unintelligible accent. I asked him to clarify the name of the company before he started with his 5-minute long speech in some sort of weird pseudo-English. “Air duct cleaning,” I’m told again. I asked him where it’s located. “Anywhere in the Scarborough area we come to you.” That’s not what I asked. I asked him for an address, he mentioned something about Scarborough again. I then asked for a phone number where I can contact the company directly, since I “needed to go.” He refused to tell me anything, we bantered back and forth for a few minutes to the likes of:

“Tell me how many bedrooms the house has and I’ll tell you that”
“Are you listening to me? Answer my question.”
“How many bedrooms?”
“What is the address of the company? I just want to make sure it’s the one I’m thinking of.”
“How many bedrooms do you have?”
“Answer my question.”

etc. etc.

I eventually was sick of hearing his stupid voice and hung up.

Who hires these imbeciles?

Oh but wait! All my Googling led me to a phone number. 416-900-2930. I typed it into the yellowpages.ca, making sure it wasn’t a fake number or a number stolen from some innocent civilian.

It came up with some awful skeleton site for “air duct cleaning.” I called it.
A meek, quiet, male’s voice answered. I asked him 4 times if this was the Air Duct company. He finally said it was, and I asked him if they’d called me many times over the past few weeks. He didn’t answer and sounded confused by my question. So I asked him in simpler terms, “Do you use telemarketers?”

“Yes,” he replied, after trying to play dumb and avoid the question.

I went off. I told him to never call again, that we were on the Do Not Call list. He provided some weak excuse about their computer systems (which I had read about on the message boards and was expecting), I cut him off and told him it didn’t matter, because the DNCL is there for a reason and they need to figure it out.

He told me he was “taking my number off the list.” Ha. Ok, sure.

Just for extra measure I reminded him that I now had his phone number, and I threatened to harass the number daily if the calls didn’t stop. (Okay, maybe I actually said I’d “harass the crap out of this number.” Pure class.)

And I will. Oh, boy. I will.

Some other great suggestions I found included: sending them to a made-up address in the middle of no where and keeping an air horn or whistle by the phone to use when they call.

“Fuck youuuuuuuuuuuuuuuuuu!”

Does anyone else have any other suggestions? Call the number above if you’ve been bugged by these people. Just do it. If you’re feeling like being a little mean, just go ahead. These people have no right to harass us daily.

I’ve reported them to the DNCL complaints thing multiple times. I doubt they do anything with that, to be honest.

Disclaimer: 99.99% of the time, I am courteous. Any other telemarketer gets a quick “sorry we’re actually on the DNCL!” and he or she usually apologizes and hangs up. Simple. They’re just doing a job, and they most likely don’t enjoy it. These guys, however, have been so awful to so many people they deserve everything they get. It’s clearly some sort of scam. Any reputable company would happily provide you with the address, phone number,  or *actual* company name (Air Duct Cleaning? Seriously?) as soon as you wanted to know.

It’s now been over a week, and I haven’t gotten any calls back. Well, maybe I’ll have some fun with them if they try it again…